Shipping policy
Order Processing
Orders are generally processed and prepared for shipment within 2 business days.
Processing times may vary during holidays, peak seasons, high order volume periods, or due to product availability.
Shipping Locations
Products may be shipped from our Israel office, our USA office, international warehouses, fulfillment centers, or directly from global suppliers depending on the specific product ordered through the website.
Israel Office:
5026 Street
Nazareth, Israel
USA Office:
444 Alaska Avenue
Suite #CMY766
Torrance, CA 90503
USA
Estimated Delivery Times
Domestic and international shipping times may vary depending on the shipping origin, destination country, customs processing, and local carrier services.
Estimated delivery times for international shipments generally range between 7 and 30 business days.
Certain products shipped directly from international suppliers or fulfillment partners may occasionally require additional delivery time.
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address provided during checkout whenever tracking is available.
Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
Shipping Delays
While we make every effort to ensure timely delivery, we are not responsible for delays caused by customs inspections, international shipping disruptions, carrier issues, weather conditions, holidays, or other circumstances beyond our control.
If your shipment is significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information during checkout. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Returns & Refunds
Return requests must be submitted in writing within 14 days from the date the product was delivered.
Customers must contact us and wait for written approval and return instructions before sending any item back to one of our shipping or return locations.
Products sent without prior authorization may not be accepted.
We do not offer product exchanges. Approved returns that meet our policy conditions may qualify for a full refund according to our Return & Refund Policy.
Contact Information
For shipping-related questions or support requests, please contact us at:
Phone: +9725259090727
Governing Law
This Shipping Policy shall be governed and interpreted exclusively in accordance with the laws of the State of Israel.